General FAQ

Our coaches work or have worked in top tech companies like Google, Amazon, Facebook and fast growing start ups. They are passionate individuals who have excelled in their roles and love to share their knowledge and inspire future leaders. Having worked in top tech companies, they know the end to end of interview process right from resume screening to final offer. They provide hands on mentorship to help people land their dream jobs.

Your coaching is personalized to you based on your background, type of service (Career strategy, Resume Review, Upskill or Mock interview) you select and the inputs you provide at the time of booking. Your coach may reach out to you for further information before your session to get aligned on the expectations. Depending on the type of service, you will receive follow up materials from the coach post meeting. See below service specific FAQs for details.

Career Strategy is a 60 minutes session where you share your background and ask specific questions to get guidance. Everyone has their own career journey and unique topics to consult on. A few examples of career discussion topics that we have encountered are- “I am not sure if growing as a software dev is the right path for me. Should I transition into product management now or later?”, “I have worked as operations manager for XX years and want to get into Data Science. Do I need a degree?”. 

You get direct access to coaches who are working in the role or closely interact with the people working in the roles that you are considering. The goal of career counselling is to get clarity or a tangible plan to get clarity.

Be sure to submit your questions at the time of booking and email resume to [email protected] so that your coach is in a better position to help you during the session.

Resume review is a 60 minutes session. The coach would have already reviewed your resume and added comments. In the session, Coach will 1) first understand the key focus areas where the mentee wants help 2) share reviewed resume and walk through each comment 3) spend time discussing focus areas raised by the mentee and the best way to put those items in the resume 4) share strategies to tailor past experience for the target company and role.

Be sure to email your resume to [email protected] and submit your questions at the time of booking.

Mock interview is our most popular service where you will get to experience and practice interviews before your actual interview. It is a 60 minutes session. We recommend at least 2 mock interviews to hone your interviewing skills and increase your chances of getting an offer significantly. 

1. At the time of booking, specify what companies you’re interviewing with (e.g. Google, Facebook, etc.). 

2. You can work with your coach in advance to decide whether you want a full- fledged interview  or you want to practice a specific type of interview questions(e.g. Strategy, Design, Technical, etc.),. 

3. In both cases, the interview is 45 minutes with 15 minutes for feedback followed up by evaluation report over email.

You can use Upskill sessions for either of following:

1) You want to improve in a particular category of interview questions and need to learn strategies /frameworks and good amount of practice. For example system design interviews or product sense interviews. 

2) You are already at your dream company and role but are looking to thrive in your role or jump to the next level. Identify the areas that you need to work on with a plan of action working with your coach or learn a topic using real life applications from individuals who are experts at it. You can find area of expertise of any coach from the coach detail page.

Start with your goals and then map them to coach attributes to figure out the right coach for you. For example, if your goal is to get a Google Data Scientist offer, see if you can find a coach who is currently in that role or was in that role. If you are looking to transition from consulting to product management, see if a coach has already taken that journey. You can also look at coach specific ratings and reviews listed in the coach detail page. Ratings are assigned to the coaches after they finish their first coaching session. The rating displayed is the avg. rating provided by the mentees who had coaching sessions with the coach.

Yes we have great selection of coaches in all time zones.

Our coaches want you to succeed and provide detailed feedback which needs time and effort and needs to be fairly compensated. Think about it this way. 3 mock interviews targeted at specific company, can land you your dream job which is much higher compensation. This is an incredibly high return on investment in your career 🙂

You can create you account for free by registering on the site but you don’t need to have an account in order to book an appointment. If you already have a Mentor Me Good account, go to the My Appointments menu option from the header and login to see your past and upcoming appointments.

If you forgot the password, use forgot password link in Login page

If you have any trouble logging to your existing account, Reach out to us at [email protected] with subject line starting with ‘Not able to Login’

You need to book an appointment at least 48 hours in advance from coach’s availability. Go to the coaching page to explore all coaches, select a coach, click Book session, check out their availability, provide your details, make the payment and complete the booking. If you need coaching session sooner, check out below FAQ.

If you need to book a coaching session within 48 hours (say you have an interview coming up), email us at [email protected] with subject line ‘Need Coaching Now’ and we will work with our available coaches to schedule the session. We charge a rush booking fee of $10.

While booking the appointment, you will be asked to answer some mandatory questions so that we better understand your pan points and personalize the session according to that. In addition to mandatory questions, you may submit comments to specify your expectations from the session.

When you create a booking, you will receive an Appointment Pending email . Once the coach accepts the booking, you will receive Appointment Approved email which has Zoom meeting link. Alternatively, you will find Zoom meeting link in Customer Dashboard menu option in the header.

We will send you email post the meeting to rate the coach. 

No. Per our company policy, we do not share any video recording of live sessions or mock interviews. 

We believe everyone’s time is valuable and appointment must start and finish on time. Please check below specific scenarios. 

You can cancel your session 24 hours in advance by visiting My Dashboard. Please email [email protected] to request reschedule COUPON or 100% refund. The refund is completed in 2 working days.

If you do not cancel a session 24 hour prior appointment time, you should aim to attend the meeting and no refund will be issued.

If you join a session more than 10 minutes late, the session will be considered a “No show”. No refund is issued.

If your coach does not show up for the session or is more than 10 minutes late, email at [email protected] and you will receive 100% of your money back in 2 working days.

Make sure that you provide rating for your coaching session. You can find Rate coach link in post  appointment completion email. If you have not received your feedback even after rating your coach and its been more than 24 hours, email us at [email protected]

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